Contact Numbers

helpful direct numbers to access specific help

Adviceline (General advice)

Adviceline (General advice)

Tel: 0808 278 7820
Monday to Friday 10am – 4pm, excluding Bank Holidays

Energy

Energy Affordability Helpline (Gas & Electricity)

Tel: 0800 448 0721
Monday to Friday 10am – 4pm, excluding Bank Holidays

0800 448 0721

Help to Claim

Help to Claim (Benefits)

Tel: 0800 144 8444
Monday to Friday 8am – 6pm, excluding Bank Holidays.

0800 144 8444

Consumer Service

Consumer Service:
Help with purchased goods, consumer rights

Tel: 0808 223 1133
Monday to Friday 9am – 5pm, excluding Bank Holidays

0808 223 1133

Pension Wise

Pension Wise:
Help with pensions, which to choose and general advice

Tel: 0800 138 3944
Monday to Friday 8am – 6.30pm, excluding Bank Holidays

0800 138 3944

Deaf Advice Service

Text Via Whatsapp only

Text: 0730 108 8543
Monday to Friday 9:30am to 4pm,
excluding bank holidays

0730 108 8543

Community Access Points

Chat live with an advisor by using a webcam and screen near where you are. You should call in the local center (the one you want to use) to make an appointment, the meetings are face to face via screen and webcam. When you attend your appointment make sure to bring all your paperwork with you as there is often a scanner you can use to send necessary documents.

You can also call 0808 278 7820 (Monday–Friday, 9am–3pm) to make an appointment, or sometimes you can just drop in the centre to make an appointment.

City Centre

Howden House
1 Union Street
Sheffield
S1 2SH

Open: Monday - Friday 10am to 4pm

0808 278 7820 Directions

Firth Park Library

Firth Park Library
443 Firth Park Road
Sheffield
S5 6QQ

Open: Monday, Tuesday, Wednesday, Friday 10am to 4pm

0808 278 7820 Directions

Jordanthorpe

Jordanthorpe Library
15 Jordanthorpe Centre
Sheffield
S8 8DX

Open:
Monday 1pm to 3.30pm
Tuesday 10am to 12.30pm
Wednesday 10am to 1pm
Friday 1.30pm to 4pm

0808 278 7820 Directions

Lowedges

Lowedges Community Centre
Gresley Road
Lowedges
Sheffield
S8 7HL

Open Times for the center (check which times the Community Access Point is available
Monday to Friday: 9am to 4:30pm

0808 278 7820 Directions

Manor

Community Space
Manor Park Centre
Sheffield
S2 1WE

Open: Monday to Friday 9am to 3pm

0808 278 7820 Directions

Woodbourn Road

Pakistan Muslim Centre
Woodbourn Road
Sheffield
S9 3LQ

Open: Monday to Thursday 10am to 4pm

0808 278 7820 Directions

Tinsley Forum

120-126 Bawtry Road
Tinsley
Sheffield
S9 1UE

Open:
Tuesday 10am to 2pm
Thursday 1pm to 4pm

0808 278 7820 Directions

Zest Centre Upperthorpe

18 Upperthorpe
Sheffield
S6 3NA

Open: Monday, Wednesday 10am to 3pm

You can call Zest directly to make an appointment on 0114 270 2042

0808 278 7820 Zest 0114 270 2042 Directions

Language Lines

Get help in your language, normal call charges apply. Leave a message in your own language and an adviser who speaks your language will phone you back. If you speak another language that is not listed below, please phone the Adviceline 0808 278 7820 and they will try to get an interpreter. Alternatively, try to have a friend or family member with you when you call who can help translate.

Language Lines

Somali Somaliyeed: 0114 700 6896

اردو Urdu / Punjabi ਪੰਜਾ ਬੀ: 0114 700 6881

عربى Arabic: 0114 700 2345

普通话 / 广东话 Mandarin / Cantonese: 0114 700 6102

Somali Somaliyeed اردو Urdu / Punjabi ਪੰਜਾ ਬੀ عربى Arabic 普通话 / 广东话 Mandarin / Cantonese

Advocacy Hub (Sheffield)

Sheffield Advocacy Hub exists to provide a free, independent and confidential service for people who need independent advocacy support.

We work with a wide range of people who are vulnerable and who need health or social care services.
This includes people with mental health problems, learning disabilities, dementia and brain injuries.

We work with young people, adults and older people from all backgrounds and a wide range of communities.
Many of our clients don’t have anyone else to support them.

Sheffield Advocacy Hub is a partnership between Citizens Advice Sheffield, Cloverleaf Advocacy and Disability Sheffield and SACMHA.

Advocacy Hub (Sheffield)

Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.

Help is available in multiple languages:

Refer via eMail:
referrals2@sheffieldadvocacyhub.org.uk
info@sheffieldadvocacyhub.org.uk
Information: 0114 2261674

Refer Webform 0800 035 0396

Contact Numbers

Adviceline (General advice)

Energy

Help to Claim

Consumer Service

Pension Wise

Deaf Advice Service

Community Access Points

City Centre

Firth Park Library

Jordanthorpe

Lowedges

Manor

Woodbourn Road

Tinsley Forum

Zest Centre Upperthorpe

Language Lines

Language Lines

Advocacy Hub (Sheffield)

Advocacy Hub (Sheffield)

E-Mail Address's & Online Chat

Useful eMail